Front Review
Shared inbox and AI support platform for teams handling complex, cross-department support
Is this your product? Claim this page · Request a change
Looking for a Front alternative? See our ranked comparison.→What is Front?
Front pulls email, chat, SMS, and social messages into one shared inbox, then adds automation and AI to route, draft, and resolve requests. It started as a shared inbox for teams working from a single email address. Since then it has added ticketing, a knowledge base, and AI agent features like Autopilot and Copilot.
Front is built for cross-department work, not just support tickets. Support, sales handoffs, customer success, and account management teams all work out of the same conversation threads. The pricing follows that positioning. Automation limits, workspace counts, and AI features are gated by plan and sold as add-ons below the top tier.
Front screenshots
Who it's for
- ✓ Teams that need multiple people collaborating on the same inbox or ticket, with internal comments and assignment
- ✓ Companies running support, sales, and success workflows through the same shared conversations instead of separate tools
Who should look elsewhere
- ✗ Teams that want Copilot, Smart QA, and Smart CSAT included without paying extra, unless they're on Enterprise
- ✗ Small teams on a tight budget. The Starter plan is single-channel only and capped at 10 seats
Pros
- + The single-channel Starter plan costs less than most dedicated help desks, at $25/seat/month
- + The shared inbox model, with internal comments and assignment rules, suits cross-team collaboration, not just 1:1 ticket support
- + Automation rule limits and workspace/SSO features scale clearly across the three named tiers
Cons
- – Copilot, Smart QA, and Smart CSAT are separate add-ons on Starter and Professional, so the advertised per-seat price understates the real cost for AI-assisted teams
- – Autopilot is priced separately and charged per conversation on every tier, including Enterprise. It's never simply included
- – Omnichannel support for SMS and social isn't available until the Professional tier, at $65/seat/month
- – There's no free-forever plan, only a 14-day trial
Front pricing
What you pay for
Front charges per seat, billed annually, with three named tiers from $25 to $105 per seat per month. The cheapest paid plan, Starter, caps out at 10 seats and one channel, with basic automation and a no-code knowledge base. There's no free-forever plan, only a 14-day free trial with no credit card required. Pricing is public on Front's website, though AI add-ons like Copilot, Smart QA, Smart CSAT, and Autopilot are priced and billed separately from the seat price.
At about $25/month to start, it sits at the higher end of Customer Support & Help Desk pricing.
| Plan | Price | Highlights |
|---|---|---|
| Starter | $25/seat/mo | Up to 10 seats · Single-channel shared inbox and ticketing · Up to 10 automation rules · Basic analytics · No-code knowledge base |
| Professional | $65/seat/mo | Up to 50 seats · Omnichannel: email, SMS, social · Macros and up to 20 automation rules · Advanced analytics · Multiple workspaces, SSO, SCIM |
| Enterprise | $105/seat/mo | Smart rules and unlimited macros/rules · Multi-language knowledge base · SSO, SCIM, and custom roles · AI Copilot, Smart QA, and Smart CSAT included (Autopilot is billed separately) |
Starter and Professional prices shown are billed annually, at $25 and $65/seat/month. Billed monthly instead, they rise to $35 and $85/seat/month. Front badges the annual discount on its pricing toggle as "Save 24%," though the actual per-tier savings run closer to 29% for Starter and 24% for Professional. Enterprise is available on annual billing only, at $105/seat/month, with no seat cap stated on the pricing page. AI features are priced separately from seats. Copilot costs $20/seat/month, Smart QA costs $20/seat/month, and Smart CSAT costs $10/seat/month, or $25/seat/month bundled, as add-ons on Starter and Professional. All three come included at no extra cost on Enterprise. Autopilot is different: it uses outcome-based pricing per conversation, $0.05 if it only triages and routes, $0.39 if it drafts a handoff, $0.89 if it fully resolves the conversation, charged once for the highest outcome reached. It stays a paid add-on on every plan, including Enterprise.
Pricing verified July 6, 2026 · source
How Front's pricing compares
Front next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| Front | $25/seat/mo | per-seat | Trial (14 days, no credit card required) | Public |
| Zendesk | $19/seat/mo | per-seat | Trial (14 days (defaults to Suite Professional plan with Copilot access)) | Partly public |
| Freshdesk | $19/seat/mo | per-seat | Trial (14 days, full Enterprise plan access, no credit card required) | Public |
| Zoho Desk | $7/seat/mo | per-seat | Yes | Public |
| Help Scout | $25/seat/mo | per-seat | Yes | Public |
| Intercom | $19/seat/mo | per-seat | Trial (14 days, no credit card required) | Public |
Is Front still actively developed?
Last significant update: June 2026. The June 2026 release let teams upload files as AI knowledge sources for Front AI, added four integrations (One for AI agents, Birdie, Salesmsg, Mindcloud), and gave Autopilot Playbooks users analytics to measure automation ROI.
Top Front alternatives
Front FAQ
Does Front have a free plan?+
No. Front doesn't offer a free-forever tier. It offers a 14-day free trial with no credit card required. After that, pricing starts at $25/seat/month on the Starter plan billed annually.
How much does Front's AI cost?+
On Starter and Professional, Copilot, Smart QA, and Smart CSAT are separate add-ons. Copilot costs $20/seat/month, Smart QA costs $20/seat/month, and Smart CSAT costs $10/seat/month, or $25/seat/month bundled. Those three come included at no extra charge on Enterprise, at $105/seat/month. Autopilot works differently and is priced separately on every tier, including Enterprise. It's outcome-based: $0.05 per conversation for triage and routing, $0.39 if it drafts a handoff, and $0.89 if it fully resolves the conversation. Front charges once, for the highest outcome reached.
What is the difference between Front's Starter and Professional plans?+
Starter caps out at 10 seats and one communication channel, with up to 10 automation rules. Professional raises the seat cap to 50 and adds omnichannel support for SMS and social, macros, up to 20 automation rules, advanced analytics, and multiple workspaces with SSO and SCIM.