LiveChat Review
Website chat widget with visitor tracking, ticketing add-ons, and per-agent pricing
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Looking for a LiveChat alternative? See our ranked comparison.→What is LiveChat?
LiveChat is a website chat widget built around per-agent pricing and a visitor-tracking cap that rises with each plan. It started as a standalone live chat tool and is now one product in a family run by Text SA (formerly LiveChat Software), alongside ChatBot, HelpDesk, and KnowledgeBase, each sold and billed separately.
The entry Starter plan is built for a single agent handling basic chat. Team removes the seat cap and unlocks unlimited chat history and campaigns. Business adds staffing tools, advanced reporting, and extra channels like SMS and Apple Messages for Business. Enterprise is quote-only and covers SSO, HIPAA compliance, and white labeling.
Because chatbot and helpdesk ticketing are separate paid products, a team that wants chat plus a bot plus a ticket queue ends up stacking three LiveChat-family subscriptions rather than paying for one plan.
LiveChat screenshots
Who it's for
- ✓ Support teams that want a dedicated, mature live chat widget and are fine paying per agent
- ✓ Teams that need SMS or Apple Messages for Business alongside web chat
Who should look elsewhere
- ✗ Small teams on a tight budget, since there is no free plan and per-agent pricing adds up fast with several agents
- ✗ Teams that want chat, bot, and ticketing bundled under one price, since LiveChat, ChatBot, and HelpDesk are billed as separate products
Pros
- + Mature, reliable chat widget with a long track record and a large integration library
- + Clear per-tier feature breakdown, with real prices published for every plan except Enterprise
- + SMS and Apple Messages for Business are available as built-in channels on Business
Cons
- – No free plan, only a 14-day trial
- – Visitor tracking is capped per tier (100 on Starter, 400 on Team, 1,000 on Business), which forces an upgrade purely for tracking volume
- – Chatbot and helpdesk ticketing cost extra as separate products, so the full support stack costs more than the chat price alone
- – Reviewers on Capterra flag pricing as high compared with competitors and note the billing structure has changed over time
LiveChat pricing
What you pay for
You pay per agent per month, and every tier publishes a real dollar price except Enterprise. The price mostly buys you a higher visitor-tracking cap plus features like work scheduling, advanced reporting, and SMS or Apple Messages channels that unlock at Business. Chatbot, HelpDesk, and KnowledgeBase are separate products from the same company and cost extra if you want them alongside chat.
At about $19/month to start, it is one of the cheaper options in Website Chat & Chatbots.
| Plan | Price | Highlights |
|---|---|---|
| Starter | $19/agent/mo | 1 agent included · Track up to 100 visitors · 1 recurring campaign · 60-day chat history · Basic widget customization |
| Team | $49/agent/mo | Unlimited agents · Track up to 400 visitors · Unlimited campaigns and chat history · Full widget customization · Basic reporting |
| Business | $79/agent/mo | Track up to 1,000 visitors · Work scheduler and staffing prediction · Advanced reporting · SMS and Apple Messages for Business |
| Enterprise | Custom | Custom visitor tracking limits · Dedicated onboarding and Product Expert support · White label widget, SSO, HIPAA compliance · Professional services and SLAs |
Prices shown are per agent per month billed annually. Billed monthly instead, the same tiers cost $25 (Starter), $59 (Team), and $89 (Business). The ChatBot add-on is priced separately, starting around $52/month billed annually. Enterprise is quote-only.
Pricing verified July 7, 2026 · source
How LiveChat's pricing compares
LiveChat next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| LiveChat | $19/agent/mo | per-seat | Trial (14 days, no credit card required) | Partly public |
| Crisp | $45/seat/mo | flat | Yes | Partly public |
| Tidio | $29/mo | tiered | Yes | Partly public |
| Drift | Custom / quote | quote-only | No | Not disclosed |
| Chatwoot | $19/seat/mo | per-seat | Yes | Public |
| Intercom | $19/seat/mo | per-seat | Trial (14 days, no credit card required) | Public |
Is LiveChat still actively developed?
Last significant update: June 2026. Text (LiveChat's parent company) announced a WhatsApp Business integration, connecting WhatsApp to Text's shared inbox so teams can manage conversations across channels from one place. It is available now to all Text customers.
Top LiveChat alternatives
LiveChat FAQ
Is LiveChat free?+
No. LiveChat has no free-forever plan. It offers a 14-day free trial with no credit card required, then the cheapest paid plan is $19 per agent per month billed annually.
How much does LiveChat cost per agent?+
Starter is $19/agent/month billed annually ($25 billed monthly), Team is $49/agent/month annually ($59 monthly), and Business is $79/agent/month annually ($89 monthly). Enterprise pricing is custom.
Does LiveChat include a chatbot?+
No. ChatBot is a separate product from the same company, priced on its own starting around $52/month billed annually, so a bot adds to the total bill rather than coming bundled with a chat plan.
Is LiveChat pricing considered expensive?+
Reviewers on Capterra commonly flag the price as high relative to competitors, and some note the billing structure changed after the company split chat, chatbot, and ticketing into separate paid products.