Crisp Review
Website chat widget with a shared inbox, email, and AI chatbot for support teams
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Looking for a Crisp alternative? See our ranked comparison.→What is Crisp?
Crisp is a website chat widget bundled with a shared inbox, email, and an AI chatbot called Hugo. It started as a simple live chat tool and has grown into a small helpdesk: one inbox handles chat, email, and (on higher tiers) other channels, plus a knowledge base and workflow automation.
Pricing is per workspace rather than per agent, which is unusual for this category. That makes it cheap for a small team crammed onto one plan, but each tier still caps how many seats you get before you have to move up or pay $10 per extra agent.
The AI chatbot is credit-metered. Every plan above Free comes with a monthly dollar allowance of AI usage, and Crisp publishes rough conversation counts for each tier so you can gauge whether your volume fits.
Crisp screenshots
Who it's for
- ✓ Small support or growth teams that want chat, email, and a basic AI bot in one inbox without per-seat pricing
- ✓ Startups that qualify for Crisp's 30% lifetime discount program
Who should look elsewhere
- ✗ Teams running multiple brands or products, since each workspace is billed separately
- ✗ Support teams with heavy AI chatbot volume, since AI credits run out fast on Mini and Essentials
Pros
- + Flat workspace pricing instead of per-seat pricing, which is cheaper for small teams with several agents
- + Free plan is genuinely usable for 2 agents, not a time-limited trial
- + Omnichannel inbox and ticketing are available well below what comparable tools charge at the same tier
Cons
- – Extra agent seats can only be added on the Plus plan, so a growing team on Mini or Essentials has to upgrade the whole plan rather than just add a seat
- – AI credits are limited on Mini and Essentials, so an active Hugo chatbot can hit its monthly cap before the month is out
- – Running more than one workspace multiplies the bill, since Crisp charges per workspace, not per organization
Crisp pricing
At about $45/month to start, it sits at the higher end of Website Chat & Chatbots pricing.
| Plan | Price | Highlights |
|---|---|---|
| Free | Free | 2 seats · Website chat widget · Shared inbox · 100 contact profiles · No AI credits |
| Mini | $45/mo | 4 seats · Email inbox · Chat triggers, shortcuts, private notes · 5,000 contact profiles · $5/month in AI credits (roughly 90 automated conversations) |
| Essentials | $95/mo | 10 seats · Omnichannel inbox · Workflow automation · Hugo AI chatbot · Knowledge base and analytics · 50,000 contact profiles · $25/month in AI credits (roughly 450 automated conversations) |
| Plus | $295/mo | 20+ seats, extra seats at $10/seat/month · White labeling · 100+ integrations · Ticketing system, advanced analytics · 200,000 contact profiles · $75/month in AI credits (roughly 1,350 automated conversations) |
| Enterprise | Custom | Custom seat and volume terms · Dedicated support |
Priced per workspace, not per seat, though each tier caps included seats (2/4/10/20+) and extra agents cost $10/seat/month, which is only available to add on Plus. Prices shown are monthly; Crisp offers an annual billing option in-app but does not publish the annual rate or discount on the pricing page. A 30% lifetime discount is available for qualifying startups (under $1M raised, under 3 years old) on Essentials and Plus.
Pricing verified July 7, 2026 · source
How Crisp's pricing compares
Crisp next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| Crisp | $45/seat/mo | flat | Yes | Partly public |
| Tidio | $29/mo | tiered | Yes | Partly public |
| Drift | Custom / quote | quote-only | No | Not disclosed |
| LiveChat | $19/agent/mo | per-seat | Trial (14 days, no credit card required) | Partly public |
| Chatwoot | $19/seat/mo | per-seat | Yes | Public |
| Intercom | $19/seat/mo | per-seat | Trial (14 days, no credit card required) | Public |
Is Crisp still actively developed?
Last significant update: April 2026. Spring 2026 update added a new widget homepage, Hugo AI Agent topic detection and segment assignment, more powerful triage and inbox rules with AND/OR logic, Hugo MCP with HMAC signature verification, and the ability to trigger Hugo agents and workflows through the REST API.
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Crisp FAQ
Is Crisp free?+
Yes. The Free plan covers 2 seats, the website chat widget, and a shared inbox with no time limit, though it comes with no AI credits and a 100-contact profile cap.
How does Crisp charge for extra agents?+
Each plan includes a fixed number of seats (2 on Free, 4 on Mini, 10 on Essentials, 20+ on Plus). Extra seats cost $10 per agent per month, and that add-on is only available on the Plus plan.
What happens when Crisp's AI credits run out?+
Each paid plan includes a monthly dollar allowance for the Hugo AI chatbot ($5 on Mini, $25 on Essentials, $75 on Plus), roughly translating to 90, 450, and 1,350 automated conversations. Heavy AI use can exceed that allowance before the billing period ends.