Tidio Review
Live chat, help desk, and an AI agent (Lyro) bundled for small and mid-size support teams
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Looking for a Tidio alternative? See our ranked comparison.→What is Tidio?
Tidio is a live chat and help desk widget that also sells an AI agent called Lyro on top. The free and lower paid plans give you chat, a shared inbox, basic bot flows, and ticketing across email and social. Lyro is Tidio's separate AI layer that answers customer questions from your help center content and hands off to a human when it can't resolve something.
The pricing is built around "billable conversations", meaning threads a human agent touches, so a team that gets AI to resolve most tickets pays less for the base plan but pays extra for Lyro itself. Plans jump from Growth, which scales from $59/month up to $349/month at its 2,000-conversation cap, straight to Plus starting at $749/month, with nothing priced in between.
Tidio screenshots
Who it's for
- ✓ Small ecommerce or SaaS support teams that want live chat, a shared inbox, and a basic AI bot without stitching together separate tools
- ✓ Teams under about 2,000 conversations a month who don't need enterprise admin controls
Who should look elsewhere
- ✗ Teams expecting AI resolution included in the advertised plan price, since Lyro is billed as a separate add-on below the Plus tier
- ✗ Growing teams that will outrun the Growth plan's conversation caps but aren't ready for the $749/month Plus jump
Pros
- + Free plan covers 10 seats and 50 billable conversations, which is workable for a small team just trying chat
- + Lyro AI reads your help center and existing content without a lot of setup
- + One tool covers live chat, a shared inbox, and basic ticketing, so support teams don't need a separate help desk for simple cases
Cons
- – Lyro and Flows are billed separately from the base plan on Free, Starter, and Growth, so the advertised plan price understates what you'll actually pay for AI
- – No middle tier between Growth (which tops out at $349/month for 2,000 conversations) and Plus (from $749/month), which is a hard jump for a team that outgrows Growth's conversation limits
- – Tidio restructured its pricing in December 2024, and reviewers on Trustpilot and Capterra documented existing customers' bills doubling in a single cycle with little or no advance notice
Tidio pricing
At about $29/month to start, it sits mid-pack on price in Website Chat & Chatbots.
| Plan | Price | Highlights |
|---|---|---|
| Free | Free | 50 billable conversations/month · Up to 10 seats · Live chat, basic bot flows, ticketing |
| Starter | $29/mo | 100 billable conversations/month · Up to 10 seats · 50 one-off Lyro AI conversations included · Basic analytics |
| Growth | $59/mo | From 250 billable conversations/month, price scales up to $349/month at 2,000 · Up to 10 seats · Advanced analytics, automatic assignment, macros, live typing preview |
| Plus | $749/mo | Custom conversation volume and seats · Departments, multi-project, custom branding · Open API, dedicated success manager |
| Premium | Custom | 3,000+ Lyro AI conversations included · Vendor-stated guaranteed 50% Lyro resolution rate · Pay-per-resolution billing, managed onboarding, Slack support channel |
Starter is $29/month billed monthly. Growth starts at $59/month for 250 conversations and scales with volume up to $349/month at its 2,000-conversation cap, all billed monthly. Paying annually (2 months free) brings the entry prices to about $24.17 and $49.17 per month respectively. "Billable conversation" is Tidio's own term for any live chat, ticket, email, or social message with a reply from a human agent; conversations fully resolved by Lyro or Flows don't count. Lyro AI and Flows are separate add-ons on Free, Starter, and Growth: Lyro starts at $39/month billed monthly ($32.50/month billed annually) for 50 conversations and scales to $700/month for 1,000 conversations; Flows starts at $29/month billed monthly ($24.17/month billed annually) for 2,000 visitors reached. Both are bundled into the Plus and Premium price instead of billed separately. Plus starts at $749/month for a custom conversation volume and seat count; Premium is quote-only.
Pricing verified July 7, 2026 · source
How Tidio's pricing compares
Tidio next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| Tidio | $29/mo | tiered | Yes | Partly public |
| Crisp | $45/seat/mo | flat | Yes | Partly public |
| Drift | Custom / quote | quote-only | No | Not disclosed |
| LiveChat | $19/agent/mo | per-seat | Trial (14 days, no credit card required) | Partly public |
| Chatwoot | $19/seat/mo | per-seat | Yes | Public |
| Intercom | $19/seat/mo | per-seat | Trial (14 days, no credit card required) | Public |
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Tidio FAQ
Is Tidio free?+
Yes. The Free plan covers up to 10 seats and 50 billable conversations a month with live chat, basic bot flows, and ticketing. It doesn't include Lyro AI beyond a small trial allotment.
Does the Tidio price include the Lyro AI agent?+
Not on Free, Starter, or Growth. Lyro is a separate add-on starting at $39/month billed monthly (or $32.50/month billed annually) for 50 conversations on those plans. It's only bundled into the plan price at the Plus and Premium tiers.
What counts as a billable conversation?+
Any live chat, ticket, email, or social message that includes a reply from a human agent. Conversations fully handled by Lyro or a bot flow, with no human reply, don't count toward the limit.
What happens after the free trial?+
Tidio gives a 7-day trial with full access to paid features and no credit card required. If you don't upgrade, the account drops back to the Free plan automatically.