New Relic Review
All-in-one observability platform for APM, infrastructure, logs, and traces
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Looking for a New Relic alternative? See our ranked comparison.→What is New Relic?
New Relic is a full-stack observability platform. It covers APM, infrastructure monitoring, logs, distributed tracing, browser and mobile monitoring, and synthetic checks in one product, queried through NRQL and a single UI instead of stitching together separate tools.
It bills on two axes at once: a per-user seat fee (with tiers gating which features a seat can see) and a per-GB charge for data ingested past the free 100 GB/month allotment. That combination means the sticker price on the pricing page rarely matches what a team of any size actually pays.
New Relic has been pushing further into AI-assisted development recently, shipping Preflight to monitor coding-assistant token spend and session quality alongside application telemetry.
New Relic screenshots
Who it's for
- ✓ Teams that want one platform for APM, infra, logs, and traces instead of running several separate tools
- ✓ Orgs already sized for enterprise support SLAs and willing to negotiate a contract
- ✓ Small teams that can stay under the 100 GB/month free data allotment and one full platform user
Who should look elsewhere
- ✗ Teams that want every engineer to have full incident-response access without paying a per-seat premium for it
- ✗ Cost-sensitive teams with unpredictable or spiky log/trace volume, since overage billing is hard to forecast
- ✗ Teams on an old legacy plan who don't want to renegotiate pricing when New Relic sunsets it
- ✗ Teams that want transparent, fixed pricing with no usage-based surprises
Pros
- + One platform covers APM, infrastructure, logs, traces, and synthetics, so you're not paying for and maintaining separate tools
- + Genuinely useful free tier: 100 GB/month ingest and one full platform user, no credit card required
- + NRQL gives you a real query language across all your telemetry instead of a fixed set of dashboards
- + Preflight extends the same platform to observability for AI coding assistants like Claude Code and Cursor
Cons
- – Full platform seats, the tier that unlocks APM and distributed tracing, cost $99-$418.80/month depending on plan, so giving your whole team incident access gets expensive fast
- – Engineers on cheaper Core or Basic seats can't see APM or tracing during an incident, which pushes teams toward screen-sharing with a licensed colleague
- – Data ingest overage ($0.40-$0.60/GB) is hard to predict in advance and can swing the bill month to month
- – Customers on legacy pricing plans report being pushed to migrate to new plans at renewal, with bills roughly doubling in some reported cases
New Relic pricing
What you pay for
You pay for New Relic on two dials at once: a per-user seat fee and a per-GB charge for data past the free 100 GB/month. Standard and Pro list prices are public, but what you actually pay depends on how many engineers need full platform access and how much you log. Enterprise is quote-only. Pricing is disclosed for Free, Standard, and Pro; Enterprise requires talking to sales.
At about $10/month to start, it is one of the cheaper options in Observability & Error Monitoring.
| Plan | Price | Highlights |
|---|---|---|
| Free | Free | 100 GB data ingest per month, free forever · 1 full platform user, unlimited basic (read-only) users · 50+ platform capabilities included · No credit card required |
| Standard | $10/seat/mo | First full platform user is $10/month, additional full platform users $99/month (up to 5) · Core users $49/user/month · $0.40/GB for data beyond the 100 GB free allotment · SAML single sign-on, 2-business-day support SLA |
| Pro | $349/seat/mo | Unlimited full platform users at $349/user/month billed annually (or $418.80/month pay-as-you-go) · $0.40/GB for data beyond 100 GB free, or optional consumption-based pricing · 2-hour critical support response SLA · Volume commitment discounts available |
| Enterprise | Custom | Unlimited full platform users, custom pricing · FedRAMP Moderate and HIPAA eligibility with Data Plus · 1-hour critical support response SLA, priority ticket routing |
New Relic prices on two axes: per-user seats and data ingest volume, so the real bill depends heavily on team size and log/metric volume, not just the plan name. Standard's $10 first-seat price only covers one full platform user; a second through fifth seat costs $99/month each on top. Pro moves to unlimited full platform users at $349/user/month billed annually (or $418.80/user/month pay-as-you-go) but still bills data overage separately. Enterprise pricing is quote-only. All figures are from New Relic's public pricing page.
Pricing verified July 7, 2026 · source
How New Relic's pricing compares
New Relic next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| New Relic | $10/seat/mo | tiered | Yes | Partly public |
| Sentry | $26/mo | usage-based | Yes | Partly public |
| Datadog | $15/host/mo | usage-based | Yes | Partly public |
| Grafana | $19/mo | usage-based | Yes | Partly public |
| Honeycomb | $150/mo | usage-based | Yes | Partly public |
| Axiom | $25/mo | usage-based | Yes | Partly public |
Is New Relic still actively developed?
Last significant update: June 2026. Launched New Relic Preflight, an open-source MCP server that adds observability for AI coding assistants (Claude Code, Cursor, GitHub Copilot, and Windsurf), tracking token cost and session efficiency alongside production telemetry.
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New Relic FAQ
Is New Relic free?+
Yes. The Free plan includes 100 GB of data ingest per month and one full platform user, with no credit card required. Beyond that, every plan charges for data overage and for additional full platform users.
Why do teams say New Relic gets expensive as they grow?+
The features most people need during an incident, APM, distributed tracing, and infrastructure monitoring, require a full platform seat, which costs $99-$418.80/user/month depending on plan. Giving a whole engineering team that level of access, on top of data ingest overage, adds up quickly.
Can I get a fixed, predictable New Relic bill?+
Not by default. Standard billing combines per-seat fees with per-GB data overage, so the total varies with usage. Pro plans offer an optional consumption-based model and volume commitments, and Enterprise pricing is negotiated directly with sales.
Does New Relic ever change pricing on existing customers?+
New Relic has discontinued legacy pricing plans and moved customers to newer ones at renewal. Some customers have reported their annual cost roughly doubling as a result.