Opsgenie Review
Atlassian's alerting and on-call tool, now being retired in favor of Jira Service Management
Is this your product? Claim this page · Request a change
Looking for a Opsgenie alternative? See our ranked comparison.→What is Opsgenie?
Opsgenie is Atlassian's alerting and on-call scheduling tool: it routes alerts from your monitoring stack to the right person, runs escalation policies, and tracks who's on call. It's the tool a lot of teams grew up on before PagerDuty-style incident platforms got fancier.
The thing you need to know before anything else: Atlassian stopped selling Opsgenie to new customers on June 4, 2025, and plans to shut it down completely on April 5, 2027. If you don't already have it, you can't buy it. Atlassian is pushing everyone toward Jira Service Management instead, with an automated migration path and up to 120 days running both in parallel.
If you're already on Opsgenie, it still works exactly as it did: alerts, schedules, escalations, and routing rules all function the same. But there's no new feature development coming, and some capabilities (the Incident Command Center, MSP multi-tenant support, global notification policies) don't carry over to JSM as-is.
Opsgenie screenshots
Who it's for
- ✓ Teams already paying for Opsgenie who just need to keep the lights on until they migrate or switch
- ✓ Small teams that already sit inside Atlassian's ecosystem and are fine consolidating into Jira Service Management
Who should look elsewhere
- ✗ Anyone evaluating a new on-call tool today, since Opsgenie is closed to new signups
- ✗ Teams that want active feature development or a long-term platform bet
Pros
- + Cheapest entry-level tier of the major on-call tools for teams that already have it, at $9.45/seat/month annually
- + Free plan for up to 5 users still works for very small teams
- + Familiar and stable for teams that have run it for years, since the alerting and escalation engine hasn't changed
Cons
- – Closed to new customers since June 4, 2025, and shuts down completely April 5, 2027, so it's not a real option to adopt
- – Essentials tier caps you at 100 incidents/month and 1 routing rule account-wide, which is tight for anything beyond a single small team
- – Migrating to Jira Service Management often means a real price jump. Customers interviewed by incident.io reported JSM Premium running roughly 2x what they paid for Opsgenie Standard for similar functionality
- – No workflow automation after an alert is acknowledged. Everything past acknowledgment (bridges, comms, retros) is manual
- – Customers report alert routing failures, mobile notifications not bypassing silent mode, and stretches of the alerting pipeline going down entirely
Opsgenie pricing
What you pay for
You pay per user per month, with a free plan capped at 5 users and paid tiers running $9.45 to $31.90 a seat billed annually. Pricing is fully disclosed on the vendor site, but it only matters to people who already have an account: Atlassian closed Opsgenie to new customers in June 2025 and is shutting it down for good in April 2027.
At about $9.45/month to start, it is one of the cheaper options in Incident Management & On-call.
| Plan | Price | Highlights |
|---|---|---|
| Free | Free | Up to 5 users · 1 routing rule max · 100 SMS notifications account-wide, no voice · Community support only |
| Essentials | $9.45/seat/mo | 100 incidents/month account-wide cap · 1 routing rule max · Up to 5 postmortems/month · Pay-per-use for international overages ($0.35/SMS, $0.35/minute of voice) |
| Standard | $19.95/seat/mo | Unlimited incidents, postmortems, and SMS/voice notifications · Routing rules capped at 100 (vs. 1 on Essentials) · 1-year data retention · Incoming phone number with 100 US/Canada call minutes included |
| Enterprise | $31.9/seat/mo | Same feature caps as Standard, including the 100-routing-rule limit · Unlimited data retention (Standard is capped at 1 year) · 24/7 phone and email support (Standard is email-only) |
Prices shown are per user/month billed annually; monthly billing runs 15-20% higher (Essentials $11.55, Standard $24.15, Enterprise $38.50). Atlassian stopped selling Opsgenie on June 4, 2025, so this pricing only applies to existing customers, not new signups. No free trial is offered since new purchases are closed.
Pricing verified July 7, 2026 · source
How Opsgenie's pricing compares
Opsgenie next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| Opsgenie | $9.45/seat/mo | per-seat | Yes | Public |
| PagerDuty | $21/seat/mo | per-seat | Yes | Partly public |
| incident.io | $15/seat/mo | per-seat | Yes | Partly public |
| FireHydrant | $25/seat/mo | per-seat | Yes | Partly public |
| Rootly | $20/seat/mo | per-seat | Trial (About 2 weeks) | Partly public |
| Better Stack | $29/seat/mo | per-seat | Yes | Partly public |
Is Opsgenie still actively developed?
Last significant update: June 2025. Atlassian closed Opsgenie to new purchases and trials, and is moving all customers onto Jira Service Management ahead of a full shutdown on April 5, 2027. Features like the Incident Command Center and MSP support are already dropped from the migration target; the product itself gets no further development.
Top Opsgenie alternatives
Opsgenie FAQ
Can I still sign up for Opsgenie?+
No. Atlassian closed Opsgenie to new purchases and trials on June 4, 2025. Only existing customers can keep using and renewing it.
When does Opsgenie shut down?+
April 5, 2027. After that date, Opsgenie is turned off and any data not migrated to Jira Service Management is deleted.
What does it cost right now for existing customers?+
Essentials is $9.45/seat/month annually, Standard is $19.95, and Enterprise is $31.90, plus a free plan for up to 5 users. Monthly billing costs 15-20% more per seat.
Will Jira Service Management cost the same as Opsgenie?+
Not necessarily. Customers interviewed by incident.io reported JSM Premium running about 2x their old Opsgenie Standard bill for comparable functionality.