PhoneBurner Review
Power dialer for cold calling teams, built around unlimited dialing and CRM sync
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Looking for a PhoneBurner alternative? See our ranked comparison.→What is PhoneBurner?
PhoneBurner is a power dialer built for reps who spend most of their day on the phone. You load a list, hit dial, and it moves through contacts automatically while skipping voicemail and busy signals, so a rep spends the call time talking instead of dialing.
It comes with its own CRM, so you don't have to run a separate sync layer if you don't want one, though it also connects to Salesforce, HubSpot, and other CRMs directly. Standard covers the core dialer and unlimited calling. Professional adds a softphone and live coaching tools for managers who want to listen in and whisper-coach. Premium adds inbound numbers, call transcription, and SMS, which turns it from an outbound-only dialer into something closer to a full phone system.
PhoneBurner screenshots
Who it's for
- ✓ SDR teams that want unlimited dialing without per-minute charges
- ✓ Managers who need live call monitoring and coaching built into the dialer
- ✓ Teams that want CRM and dialer in one tool instead of stitching two together
Who should look elsewhere
- ✗ Teams that need inbound call center features without paying for the top tier
- ✗ Solo reps or very small teams sensitive to per-seat cost, since there's no free plan
Pros
- + Unlimited calling minutes on every tier, no per-minute overage math
- + Built-in CRM plus native Salesforce and HubSpot sync
- + Live monitoring and whisper coaching on Professional and up
- + AI call transcription and note-taking on Premium
Cons
- – No free tier and no published discount for small teams
- – SMS, inbound numbers, and call transcription are locked behind the top Premium tier
- – Add-on costs for numbers and spam protection aren't listed publicly
- – Long-time customers have reported steep renewal price jumps when legacy plans get retired
PhoneBurner pricing
At about $140/month to start, it sits mid-pack on price in Sales Dialers & Phone Automation.
| Plan | Price | Highlights |
|---|---|---|
| Standard | $140/seat/mo | Unlimited calling · Workflow automation · Call analytics · Reliable deliverability |
| Professional | $165/seat/mo | Everything in Standard · Softphone dialing · Krisp AI noise cancellation · Live call monitoring and coaching · Open API |
| Premium | $183/seat/mo | Everything in Professional · PhoneBurner numbers with custom inbound routing · In-app callback answers · AI call transcription and note-taker · 1,000 outbound SMS per month |
Prices are per user per month billed annually. Monthly billing runs higher: $165, $195, and $215 for Standard, Professional, and Premium. Premium's included 1,000 outbound SMS per month costs $15 per additional 1,000. Numbers, ARMOR spam protection, and Connect Scores are paid add-ons on top of any tier, and PhoneBurner doesn't list those prices on the public pricing page.
Pricing verified July 7, 2026 · source
How PhoneBurner's pricing compares
PhoneBurner next to its closest alternatives on entry price, billing, and whether pricing is public.
| Tool | Starting price | Billing | Free option | Pricing disclosed |
|---|---|---|---|---|
| PhoneBurner | $140/seat/mo | per-seat | Trial (Free trial with test minutes, no credit card required to start) | Public |
| Orum | Custom / quote | quote-only | Trial (Trial capped at 500 dials) | Not disclosed |
| Nooks | Custom / quote | quote-only | No | Not disclosed |
| Trellus | $34.99/seat/mo | per-seat | No | Partly public |
| Salesfinity | $200/seat/mo | per-seat | No | Partly public |
| Aircall | $30/seat/mo | per-seat | Trial (7 days) | Partly public |
Is PhoneBurner still actively developed?
Last significant update: June 2026. PhoneBurner published guidance on monitoring and clearing spam flags, tied to its ARMOR feature for carrier registration and number reputation monitoring built into the platform.
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PhoneBurner FAQ
Does PhoneBurner charge by the minute?+
No. All three tiers include unlimited calling. You pay a flat per-seat monthly fee instead of per-minute charges.
Is there a free version of PhoneBurner?+
No. There's no free forever plan. PhoneBurner offers a free trial with test minutes so you can try the dialer before buying.
What's the cheapest way to get SMS and call transcription?+
Both are only on the Premium tier at $183 per seat per month billed annually. Standard and Professional don't include them.
Why do some long-time customers complain about pricing?+
A customer who'd been on a grandfathered legacy plan since 2016-2017 reported PhoneBurner ending that plan and quoting a renewal at over double the old rate, since the old capped-minute tier was retired in favor of unlimited-calling plans.